Rock Paper Chic

Shop Policies

General

All items are handcrafted and, with the exception of some one of a kind pieces, are made to order. Because these pieces are handmade, no two are alike and as such, there may be slight variations between what is displayed and the actual item received.

Production Time

Please note, all items in the shop are single-handedly crafted by the shop's owner. As such, production times will vary depending on the product and during high volume times such as holidays. Please allow 1-3 weeks for shipment.

Custom Orders

We offer the option for custom orders/special requests. This means that we can modify, within reason, any original piece not labeled as "one of a kind." If you would like a different color from the original design or would like a specific component added or removed, please feel free to submit a custom request via the "Custom Orders" page. Any reduction or increase in cost of a custom piece is evaluated on a case by case basis and depends on the original design as well as any requested modification. For this type of order, payment is required via PayPal invoice.

Returns & Exchanges

Pieces are ensured to be of the utmost quality prior to shipment and all product listings feature images and detailed descriptions to best reflect what should be expected. As such, Rock Paper Chic does not accept returns but should there be an issue with your order, please do not hesitate to contact us for a resolution. 

Exchanges are permitted on all items except for ear wear and are granted with 5 days of receipt of your order. Items sent back for exchange must be sent back in their original condition and in the original packaging in order for an exchange to be granted. Custom orders are not eligible for exchange. If sending an item back for exchange, please be sure to include tracking information. We cannot be responsible for any return items lost or damaged in transit. Should loss or damage occur, we reserve the right to deny the requested exchange or reduce the exchange value at our discretion.

Shipping

Rock Paper Chic ships worldwide. All pieces are shipped via USPS and shipment confirmation as well as tracking information is sent with the shipment of each order. Please be aware that updated tracking information may not be guaranteed once a package has left the United States. 

Any duties or postal fees that may be levied by your country's postal service are not covered by Rock Paper Chic and are the sole responsibility of you, the customer.

If Paypal is used for payment, the address associated with your PayPal account will be the one used unless otherwise requested. 

Rock Paper Chic cannot be responsible for any undeliverable or lost items due to address discrepencies or postal error or for any items damaged in transit.


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